In case of issues with Jems, the first step is to check the Jems User Manual. This is designed specifically for applicants and beneficiaries and is the most comprehensive guidance document about our tool.
It is also possible to access the manual from the help icon in Jems directly.
Browser Compatibility
Jems is a monitoring system developed by Interact for Interreg programmes. It is a web-based application that is used with a web browser.
The following web browsers are supported:
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Google Chrome
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Mozilla Firefox
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Microsoft Edge
Trouble shooters
When you encounter technical issues:
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Check if your browser is up to date.
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Chrome is the browser recommended by the developers.
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Scroll in the table or text field to read the full text inserted.
If you cannot save:
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A mandatory field might be empty.
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There is inconsistent data, or input in the wrong format.
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Scroll to the right, there might be more tabs to click or columns to fill in.
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Refresh the web page, your network might have dropped and terminated the session on jems.
Good to know
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Jems allows you to save your work and resume a data entry session at any time, before finally submitting an application to the programme.
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To avoid a loss of data, please remember always to save your information before leaving a section! The save button is at the bottom of the page and becomes active as soon as data is entered.
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Certain fields are mandatory, and in these cases the page cannot be saved unless these fields contain information. Jems will highlight missing fields.
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Users will automatically be logged out after 60 minutes inactivity.
Helpdesk
If you face technical issues of can not find the answer to your questions in this guidance document, you are welcome to contact the Interreg NPA Jems helpdesk at the following email address: jems@interreg-npa.eu